Paradox and Playfulness Can Help in Sticky Situations

Photo: Peteer

Kat Cole faced a dilemma in her job as a Hooters server. Every week a young man came in with his buddies and ordered a plate of 50 wings. When it was time for the check, he complained that they only received 40 and demanded a discount. This would’ve been fine once, but it was […]

A Non-Anxious Leader Is a Lightning Rod (Not a Drain Trap)

Photo: OlafNaami

It’s good to be a lightning rod. * It’s better than being a drain trap. If you’ve ever looked under your sink, you’ve seen a drain trap (also known as a p-trap). The u-shaped bend in the trap holds enough water to create a seal that prevents sewer gases from wafting back into your house. […]